Shipping: When you check out on most of the items, we give you have a choice between UPS and USPS. Please look at each option because the price can be significantly different. Please pick the option that best suits you. Note that if your eBay addresses is a PO Box only and no physical address, then you must choose USPS. UPS will not deliver to a PO Box. If you have a PO Box and a regular address on file with eBay then you can choose either option. Please note that our handling time is within one business day. That means that Saturday, Sunday and holidays do not count as a business day.
For shipments outside the United States, we use eBay's global shipping program. That means that we ship to the closest eBay's shipping hub and then eBay is responsible for getting the package to you. Any tracking past the shipping hub please inquire with eBay about it's status. It is out of our hands at that point and we cannot inquire on our end.
For combined shipping, we do not use eBay's automated combined shipping feature. We have found in the past that it is not accurate for us and we lose money because the combined shipping feature on eBay is inaccurate. What we do is ask you to purchase the items and pay for them and in your payment there is a section for putting notes. Please put in the notes that you would like a partial refund on shipping if applicable. Most combined shipping purchases will get a partial refund but not all. By putting that note in your payment it lets the shipping department know to turn that invoice into the office to process a partial refund in shipping. So please put that note in your payment.
Tracking Information: Once our shipping department has generated your shipping label you will receive an automated email with your tracking number. You can also view your item?s tracking information through "My Ebay". If you do not receive your tracking number please contact us through the "Ask Seller a Question" link.
Our Domestic Guarantee:
After receiving your item(s) if you are dissatisfied with your order you are eligible to return it in accordance with the terms below:
- If your item is damaged, please retain all of the packaging material, original shipping box and the item's original packaging as the shipping provider may request photos of this material to investigate the damage claim. When you go to your eBay's purchase history page and find the item you purchase from us there is a drop-down menu that allows you to contact us directly. Please email us what the problem is and if you have a picture of the problem that is usually helpful.
- If you receive an item which is materially different (ie. the item received is a different color, design or completely different) than what was shown in the eBay listing please contact us. When you go to your eBay's purchase history page and find the item you purchase from us there is a drop-down menu that allows you to contact us directly. Please email us what the problem is and if you have a picture of the problem that is usually helpful.
- If the item is not materially different and you decide you do not want the item, for what ever reason, you can return the item even if you changed your mind or if you ordered it by mistake. Please retain the original packaging as the item MUST be returned to us in the same condition it was shipped. When you go to your eBay's purchase history page and find the item you purchase from us there is a drop-down menu that allows you to contact us directly. Please let us know your email that you would like to return the item and the reason why. Again, you can say that you simply changed your mind. As long as the item comes back in the same condition it left there is no problem in returning it.
